Client Success Manager
Guardian of transformation. Own the relationship, the experience, and the outcome — from sign-off through renewal and beyond.
- Department
- Client Success
- Location
- United States, MD
- Type
- Full-time
- Compensation
- Per-Client + Bonuses
The mission
Retention is a philosophy, not a department. The work after the sale matters more than the work before.
Responsibilities
- Onboard within 48 hours of close — assets, goals, expectations set
- Complete 100% of onboarding checklists in 7 days, no exceptions
- Deliver weekly check-ins for every active client
- Maintain dashboards: KPIs, milestones, deliverables, health scores
- Flag at-risk clients proactively, before churn
- Open renewal conversations 30–60 days before contract end
Requirements
- Genuinely care about people and their outcomes
- Obsessively organized — checklists are second nature
- Proactive — anticipate problems, don't wait for them
- Comfortable with hard truths delivered with empathy
Who This Is For
- Hold many client relationships without dropping balls
- See client success as the mission, not a stepping stone
Who This Is NOT For
- Reactive — wait for complaints to act
- Hate documentation; "I'll remember it" is your strategy
- Avoid hard conversations to be liked
What Success Looks Like
- 100% onboarding completion within 7 days
- Weekly check-ins delivered every week, every client
- 90%+ clients in green health status at any time
- Churn below 10%, renewals above 70%
Compensation
- Per-client retainer: $75–$125/mo per active client
- Bonuses for retention and referrals
- Scales to $1,500–$3,000+/mo as client load grows
About Divine Acquisition
Divine Acquisition builds Acquisition, Retention & AI Growth Infrastructure for service-based businesses. We turn offerings into operating systems that compound trust, revenue, and loyalty. Two verticals: online businesses and select local businesses. Three pillars: • Devotion — trust deep enough to become conviction • Value — simplify complexity; make the right path the easy path • Exclusivity — we work with businesses ready for transformation, not quick fixes What we believe: • Fit over force — we win only when the client wins • Simplicity scales — complexity is the enemy of repeatability • Process over personality, systems over hustle, legacy over hype We're not an agency. We're a consultancy of builders, architects, and operators who take pride in things that last. If you want to be part of something that matters — keep reading.
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